When a service provider can see the interrelationships of network infrastructure, user experience and service revenues, it can fulfill its mission to keep and attract customers. But when it comes to service quality management software, how can you determine which will best help you meet your goals?

How do you quantify a service subscriber's experience? With the Tivoli Netcool Carrier VoIP Manager solution, service providers can understand a customer’s Quality of Experience (QoE) with precision and deliver low cost, fuller functioned services that create a loyal and growing customer base. Here’s a rundown of Netcool Carrier VoIP Manager components to protect VoIP service.

With an ever-expanding variety of new services and a rapidly growing customer base, SmarTone- Vodafone discovered in Tivoli Netcool management solutions a holistic solution for managing its dynamic mobile infrastructure that will help ensure the quality of service for the next generation of offerings.

Heavy Reading's key research findings about the blurring of the lines between IT and network operations - A special IBM excerpt to download.

Integra Telecom replaces HP OpenView software with IBM Tivoli Netcool software.

IBM to provide IT infrastructure management capability for the deployment of 2.8 million lines of DSLAM in approximately 900 cities throughout India.

IBM BladeCenter HT to run mission critical applications.