IBM Tivoli® Netcool® Performance Flow Analyzer (TNPFA), a flow-based network traffic performance analysis system, provides users detailed visibility into the composition of network traffic. With the knowledge of the traffic patterns within their networks, service providers can more effectively:

• Plan for expanding capacity as well as troubleshoot performance problems, anticipating and reporting potential problems to network analysts and planners.
• Observe the traffic patterns over time, enabling planners to strategically plan expansions or reconfigurations, rather than simply throwing bandwidth at any congestion problems.
  
• Track which applications are consuming more bandwidth and quickly isolate and identify the problem sources to aid efforts to enhance customer satisfaction.
  
• Understand what applications are most popular and growing, which could effect how a service provider chooses to package services.

Tune into TelecomTV's newest program sponsored by IBM, The Bottom Line. Yes, you guessed it...The Bottom Line focuses on how you can improve performance and increase revenue opportunities even in these tough economic conditions.

Catch episode 1, "Get Smart," and stay tuned for new episodes. The program will run for a year with new episodes airing on the second Wednesday of each month.

In a recently commissioned white paper sponsored by IBM, Profitability and OSS Support: A Return on Investment Analysis of IBM Tivoli Netcool, IDC studied 14 telecommunications service providers that used IBM Tivoli Netcool to implement performance management, service quality management, and network fault management. IDC’s analysis of these sites indicates that IBM Tivoli Netcool yields a high level of business value - including an average ROI of up to 625%, average payback of as little as six months and average annual benefit of up to $23.5M! 

Be sure to listen to the webcast, Analyst Study and ROI of IBM Tivoli Netcool Customers, featuring guest speaker, IDC Program Director Elisabeth Rainge, who explores the IDC results and analysis.

And do your own calculations! Use the ROI calculator from IDC, which will help you quickly and easily understand the average annual benefit that you may be able to achieve using IBM Tivoli Netcool. Simply answer the questions that are specific to your organization and see the results you could achieve!

Pulse 2010, the premier service management event, returns to the MGM Grand Las Vegas February 21-24, 2010. Once again, Pulse will feature a dedicated stream for CSPs: Service Assurance for Service Providers, focused on improving network service quality with on-time, cost effective, reliable solutions.

The key to an outstanding conference will be your participation. We welcome you to present how you implemented service management expertise for successful business results. And remember: Client speakers will receive a free pass to attend Pulse!

Join IBM at the second annual Alcatel-Lucent customer forum October 12 -13 in Les Fontaines, France, where we are a Gold Sponsor. This year’s theme is Transforming the Customer Experience, exploring the domains of video monetization, application enablement and service delivery excellence.

Don't miss our keynote on IBM Service Management for CSPs, delivered by Joao Perez, Vice President, IBM Tivoli Worldwide Sales and Kieran Moynihan , Vice President & CTO, IBM Tivoli Telecommunications.

As leaders, we all have a vital stake in ensuring that our cities become more resilient, more sustainable and more secure. Indeed, the health of our planet and of society depends on it. Let's start shaping that future.

On October 1-2, 2009 in New York City, IBM will host the SmarterCities forum to explore how progressive cities are transforming to meet the new realities of the 21st century.

Hosted by IBM Chairman, President and CEO Samuel J. Palmisano, our SmarterCities NYC forum will create a peer-to-peer exchange for leaders from the public, private, and voluntary sectors to engage with like-minded thinkers and shape the blueprints for smarter cities. We will discuss new approaches to regional partnership, identify roadblocks, evaluate frameworks for investment and review the tools and technologies that are making our urbanizing planet more instrumented, more interconnected and more intelligent.